Privacy Policy

Hilger Crystals takes your privacy and the security of your information very seriously, and we encourage you to read this privacy notice carefully to understand how we collect and handle your information. This notice describes the type of information the website collects, and the steps we have taken to protect that information.

This information may include your name, address, telephone number, and email address, when you use any of the websites.  We use this information to provide you with our products and services, to improve the relevance of our communication, and to enhance the quality of our websites.

If you have additional privacy or information security questions after reading this Privacy Notice, please contact us at info@hilger-crystals.co.uk.

WHAT INFORMATION DOES THE WEBSITE COLLECT?

The website collects information from you when you voluntarily share that information with us and when you use our website.

  • Personal Information:  Name, email address, phone number, or other contact information when you fill out a “Contact Us” form and request information about our products or services.  You may also upload information to assist us in providing a quote. We may also capture partial data that you enter on a form (without you explicitly submitting that information) in an effort to assist you with information about our products and pricing.
  • Analytics Information:  The Company has partnered with select analytics partners (“Analytics Partners”) to collect information about how our websites are used.  Our Analytics Partners may collect information about how many times you visit our websites, what you visit when you explore our websites, what parts of our websites you access, and what other sites you visit before and after visiting our websites. For more information, see “Our Analytics Partners” section below.
  • Site Visit Information:  The Company also collects certain types of non-personal information whenever you visit our websites.  This information helps us operate our website.  By “Site Visit Information” we mean information that does not identify you personally, such as IP address, device information, and browser information.

WHAT DOES THE COMPANY DO WITH THE INFORMATION COLLECTED?

The Company collect information from you to provide information about our products, send information that you request including product quotes, to alert you to new products, and to improve the quality and functioning of our websites.  Except as set forth in this Privacy Notice, the Company does not sell or lease the information you share with third parties.  The Company may share your personal information with service providers who perform services on our behalf.  They have access to such information needed to perform their functions, but may not use it for other purposes.  The Company may also disclose, at its and their sole discretion, your personal or site visit information as required by law, or to comply with a legally binding request—like a subpoena, warrant, or similar legally enforceable request for information.

DOES THE COMPANY WEBSITE USE COOKIES OR BEACONS?

“Cookies” are electronic files many websites place on a visitor’s computer to store information that makes each visit to a respective site more efficient.  The Company uses both “session” and “persistent” cookies on its websites.  A session cookie stores information about you only while you are visiting our sites, and is then deleted when you leave our sites. Persistent cookies store information about you, your preferences, and information about other websites you visit, and it remains on your computer or device after you leave our websites.  To remove cookies, you may configure your browser to clear all cookies, or configure it to reject cookies whenever you visit a new website.   Please consult your browser’s user guide for specific instructions on removing cookies.

“Beacons” are small graphic files with a unique identifier that are used to track a web or mobile site user’s online movements.  Unlike cookies, beacons are embedded on websites, not downloaded on your computer or device.  The Company uses beacons to better manage content on our websites.

DOES THE WEBSITE TRACK MY ACTIVITY ACROSS OTHER WEBSITES?

When you visit our website, we automatically collect the name of the website you visited from (called the “referring page”) and the name of the website you chose to visit immediately after ours (called the “exit page”), and information about other websites you have recently visited. This information is used to improve our websites, but we cannot identify you from any information we receive from cookies.  The Company websites does not honor the “Do Not Track” settings available on most browsers.  When the website detects the “Do Not Track” signal from your browser, it will still collect referring and exit page information and other information when you visit our website.

CAN I CHOOSE TO STOP RECEIVING MARKETING MESSAGES?

The Company may send you newsletters and other messages, including marketing emails, about developments with our business, new products, and to alert you to other opportunities.  We will only send you communications if you give us express permission to do so by completing a request form on one of our websites.  You can always choose to stop receiving newsletters or other communications from us by clicking the “unsubscribe” link at the bottom of a marketing message.

CAN CHILDREN USE THE WEBSITE?

We do not knowingly collect personal or other information from children under 13.  If you are the parent of a child under the age of 13, and you believe he or she has shared information with the Company, please contact us at info@hilger-crystals.co.uk so we can remove their information from our systems.

WHERE THE WEBSITE AND DATA IS HOSTED

Our website is hosted in the United States.  If you visit the website, or share your personal information with us, you are agreeing to be governed by the laws of the United States, and you are expressly consenting to the transfer of your data to the United States.

HOW DOES THE COMPANY PROTECT MY INFORMATION?

The Company takes the security of your personal information very seriously.  The Company uses reasonable administrative, physical, and technical safeguards to secure the personal information you share with us. Despite these safeguards and our additional efforts to secure your information, the Company cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third-parties will not be able to defeat our security, and improperly collect, access, steal, or modify your personal information.

WILL THE COMPANY CHANGE THIS PRIVACY NOTICE?

The Company may update this privacy notice to reflect changes to our website and our information practices. If we make any material changes, we will notify you by posting a notice on our websites with a link to our revised policy, and we may contact you if you have supplied us with a valid e-mail address. We encourage you to periodically visit this page for the latest information on our privacy practices.

HOW DO I CONTACT THE COMPANY?

For questions about this privacy notice or about the Company’s privacy and information security practices, you can contact us at info@hilger-crystals.co.uk or write to us at:

Unit R1 Westwood Estate
Margate, Kent CT9 4JL
United Kingdom

You may also reach us via phone or fax.

Phone: +44-1843-231166

OUR ANALYTICS PARTNERS

Our Analytics Partners use a variety of techniques to collect de-identified, non-personal information about your visit to our website.  These techniques are discussed in the “Does the Company Websites Use Cookies or Beacons?” section of this privacy notice, and may include session and persistent cookies, web-beacons, and other tracking technologies.

In order to make sure you understand how our Analytics Partners handle your information and how they interact with our websites, we’ve listed each of our Analytics Partners below, explained what they do, and shared hyperlinks to their Terms of Use. You should visit these pages, as Company has no ability to control or monitor our Analytics Partners’ data collection or data use practices.

For information on how to opt-out of the services our Analytics Partners provide, you can visit the Digital Advertising Alliance’s Consumer Choice website at: http://www.aboutads.info/choices/

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